Refund policy

Last Updated: August 6, 2026

At Rhona, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and exchanges are accepted. By placing an order through our website, you agree to the terms outlined below.

Return Eligibility

You may request a return within 30 days of receiving your order. To qualify for a return, the product must be unused, unworn, in its original condition, and returned with its original packaging and any included accessories. Proof of purchase or your order confirmation is required before a return can be approved.

Non-Returnable Items

Certain products are not eligible for return, including gift cards, final sale items, personalized or customized products, and any items that have been used, damaged after delivery, or returned without their original packaging, unless they are defective or incorrectly shipped.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photographs of the product and its packaging to review your claim. Once approved, we will provide a replacement or issue a full refund at no additional cost to you.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be issued to your original payment method. Depending on your bank or payment provider, refunds typically appear within 5–10 business days.

Exchanges

We replace items only if they are damaged, defective, or incorrectly shipped. If you require an exchange, please contact our customer support team with your order details so we can assist you promptly.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or the product arrived damaged or defective. Original shipping charges are non-refundable unless required by applicable law.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process described in this policy.

Refused or Undeliverable Orders

If an order is refused upon delivery or returned because an incorrect or incomplete shipping address was provided, any shipping and return shipping costs incurred may be deducted from the refund amount.

Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will become effective immediately upon publication on this page. Continued use of our website after any updates have been posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions regarding this Return & Refund Policy or would like to request a return or refund, please contact us:

Nexora Shop LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Phone: +1 (917) 352-8620

Email:support@tryrhona.shop

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